Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies):
• Name;
• Address(es): venue addresses, invoice addresses and postal addresses
• Email address (and all data contained within them);
• Telephone number;
• Business name;
• Job title;
• VAT number;
• Bank details/payment information;
• IP address;
• Web browser type and version;
• Operating system;
• A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to 

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one or more of the following purposes:
• Providing and managing your Account;
• Providing and managing your access to Our Site;
• Personalising and tailoring your experience on Our Site;
• Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our products and/or services for you.
• Communicating with you. This may include responding to emails or calls or online chat from you.
• Supplying you with information by email, and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by (you may unsubscribe or opt-out at any time by contacting us using details included in Part 15).
• Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. 

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
• Contact details, including names, email addresses and telephone numbers, will not be deleted after a fixed period. They will be deleted if you request it, or if we determine that our services are of no further interest to you (if we receive no reply from you to our communications for an extended period of time, for example).
• Details about bookings and payment information, including venue addresses, invoice addresses and postal addresses, VAT numbers and bank details, will be deleted after six years (we are required by law to keep this information for at least six years).
• Emails (and all personal data contained within them) will be deleted after six years.
• Information about your preferences and interests will not be deleted after a fixed period. This information will be deleted if you request it, or if we determine that your preferences/interests have changed.
You have the right to request that we delete any of your personal data at any time. If you ask us to delete your personal data, we will do so within one month, unless we are legally obliged to keep the data. 

In general, We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.]
In addition, We may transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. More information is available from the European Commission.]
Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar levels of data protection to those in Europe. More information is available from the European Commission.]]
We may share your data with external third parties, as detailed below in Part 9, that are based outside of the EEA. The following safeguard is applied to such transfers:
- We will send all data via an encrypted service as shown below

Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

Security:
We use Norton and Malewarebytes to monitor and scan our email and web activity, to guard against security, maleware and phising attacks.
We use both hardware and software firewalls in our office.
All relevant software is kept up to date through automatic and periodic manual updates.
Storage:
Your data is stored by us on secure servers located in the EEA, the US, New Zealand or other countries where the European Commission has deemed data protection is at similar levels to Europe. All data is encrypted during transmission and at rest.
Transmission:
Transmission of your data is done via:
• Email (Microsoft Exchange): encrypted via Virtru (see details at https://www.virtru.com/gdpr-compliance/ )
• Text (Whatsapp):
Encrypted (see details at https://www.whatsapp.com/legal?eea=1#key-updates )
• We Transfer:
encrypted (see details at https://wetransfer.com/legal/privacy )
• Cloud sharing (Microsoft Onedrive Business): encrypted (see details at https://www.microsoft.com/en-us/TrustCenter/Privacy/gdpr/FAQ )
Please note that if you send personal data to us through services not listed here, your data may not be secure or encrypted. It is your responsibility to send sensitive data in a manner that you find acceptable.
Sales:
We use Pipedrive CRM (Customer Relationship Manager) to process client enquires and for secure web forms. Client data is stored and processed on their secure platform. They have implemented processes to comply with GDPR requirements. You can review these at https://support.pipedrive.com/hc/en-us/articles/360000335129-Pipedrive-and-GDPR
We use Pandadocs to create our proposal and contract documents. Client data is stored and processed on their secure platform. They have implemented processes to comply with GDPR requirements. You can review these at https://www.pandadoc.com/gdpr/ .
We use Tawk as our chat enquiry app. All communication via Tawk is over 128bit Secure Socket Layer, and all data is housed on encrypted servers. Tawk have implemented processes to comply with GDPR requirements. You can review these at https://www.tawk.to/data-protection/gdpr/
Promotions:
We use Mad Mimi as our marketing app. Client data is stored and processed on their secure platform. They have implemented processes to comply with GDPR requirements. You can review these at https://help.madmimi.com/what-is-gdpr-and-how-does-it-affect-me/
Artists:
Our artists are professional entertainers who have been informed about their responsibilities under GDPR. 

As an agency, we may contract with third parties (artists) to supply entertainment services to you on our behalf. In some cases, those third parties may require access to some or all of your personal data that we hold.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8. Personal data will only be transferred outside of the EEA if necessary for an overseas booking.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. 

11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account.
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.